Welcome to Tent Gear Store! These Terms and Conditions govern your use of our website (www.tentgearstore.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Store and Products

Tent Gear Store specialises in high-quality outdoor equipment including camping tents, awnings, camping furniture, and accessories. We cater to outdoor enthusiasts, adventure seekers, and camping professionals who value durable, functional gear for their expeditions.

Product Characteristics:

  • Specialisation: Focused on camping and outdoor equipment
  • Quality: Durable materials designed for outdoor use
  • Functionality: Practical solutions for camping needs
  • Range: From essential accessories to complete camping setups

2. User Obligations and Responsibilities

By using our website and services, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure you are of legal age to form binding contracts in your jurisdiction
  • Review all product information carefully before purchase

3. Ordering and Payment Terms

Order Process

All orders are subject to product availability. By placing an order, you make an offer to purchase which we may accept or decline at our discretion.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

Order Confirmation

You will receive an order confirmation email once your payment has been processed. This constitutes our acceptance of your order.

4. Shipping and Delivery

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary due to customs processing.

Delivery Issues

You are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect addresses or customs clearance.

5. Returns and Refunds

Return Policy

You may return most items within 15 days of receipt, provided:

  • Item is unused and in original condition
  • All original tags are attached
  • Original packaging is intact
  • Proof of purchase is provided

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Air Tube Replacements
  • Opened or used Camp Kitchen items
  • Camp Lighting with signs of use
  • Any items showing wear or that have been assembled/used

Refund Process

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Tent Gear Store and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Liability Limitations

Tent Gear Store shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Damages resulting from improper use of products
  • Delays in delivery beyond our reasonable control
  • Any third-party actions related to product use

Our total liability for any claim related to these terms or your purchases shall not exceed the purchase price of the relevant products.

8. Product Use and Safety

Our camping equipment is designed for outdoor use. Customers are responsible for:

  • Reading and following all product instructions and safety guidelines
  • Using products in appropriate conditions and environments
  • Ensuring proper setup and maintenance of equipment
  • Supervising children around camping equipment

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these Terms and Conditions, please contact us at:

Tent Gear Store
24 Unit 33, St Nicholas Market
Bristol, GB BS6Z 8SI
Email: [email protected]